NEXT vs. Listen Labs
A side-by-side comparison based on G2 review data.
| Metric | NEXT | Listen Labs |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 17 | 40 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 9.8 | 8.2 |
| Quality of support | 9.7 | 9.0 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 82.352941 | 50 |
| Small Business | 23.5% | 57.5% |
| Mid-Market | 41.2% | 32.5% |
| Enterprise | 35.3% | 10.0% |
| Total page views | 54 | 379 |
| Total LLM citations | 210 | 1,824 |
NEXT
Customers are the lifeblood of any company. And their voice—what they say, need and want—matters. NEXT is a customer intelligence platform that turns customer interaction data—from Gong, Zoom, Qualtrics, G2 and other sources—into actionable insights and automated workflows for teams in product, engineering, marketing and beyond. Using agentic AI technology with human-like accuracy, we let you bring the voice of your customers into the way you build, market, and sell your products. Launched in April 2023, NEXT is trusted by Bosch, PaperCut, Lipton, Action, and Erste Group.
Listen Labs
Listen Labs is an AI-powered qualitative research platform that delivers the depth of interviews at the speed and scale of surveys. Leading brands like Google, Microsoft, and SKIMS use Listen for concept and creative testing, brand research, persona development, and international studies. Insights are delivered in hours, not weeks, helping companies move faster and make more confident decisions.