G2 Vendor Directory

NewOaks AI vs. Smartsupp

A side-by-side comparison based on G2 review data.

MetricNewOaks AI

by NewOaks LLC

Smartsupp

by Smartsupp

Overall rating5.04.7
Review count231,081
Ease of use9.69.3
Ease of setup9.69.3
Quality of support9.99.0
Meets requirements9.79.1
NPS10078.942014
Small Business100.0%96.2%
Mid-Market0.0%3.2%
Enterprise0.0%0.7%
Total page views1035,101
Total LLM citations1614,923

NewOaks AI

NewOaks AI is an advanced conversational AI platform designed to automate client engagement, lead qualification, and appointment scheduling across multiple channels. By leveraging custom-trained ChatGPT models and voice-first AI agents, it enables businesses to provide 24/7 personalized interactions via SMS, web chat, and social media platforms such as Facebook Messenger, WhatsApp, and Instagram.

Pros

  • Integrations
  • Intuitive
  • Artificial Intelligence
  • Features
  • Customer Support
  • Chatbot Development

Smartsupp

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.

Pros

  • Ease of Use
  • Easy Setup
  • Helpful
  • Features
  • Intuitive
  • Simple