G2 Vendor Directory

NetSupport Manager vs. Cisco Webex Support

A side-by-side comparison based on G2 review data.

MetricNetSupport Manager

by NetSupport Limited

Cisco Webex Support

by Cisco

Overall rating4.74.2
Review count1844
Ease of use9.58.9
Ease of setup9.38.8
Quality of support9.89.0
Meets requirements9.78.8
NPS88.23529445.238095
Small Business22.2%29.5%
Mid-Market55.6%25.0%
Enterprise22.2%45.5%
Total page views97105
Total LLM citations208115

NetSupport Manager

Secure, multi-platform remote access to workstations and servers. NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 34 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs.

Pros

    Cisco Webex Support

    Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services.

    Pros

    • Ease of Use
    • Mobile Compatibility
    • Remote Support
    • Remote Control
    • Intuitive