NETSCOUT Network & Application Observability vs. ServiceNow Cloud Observability (formerly LightStep)
A side-by-side comparison based on G2 review data.
| Metric | NETSCOUT Network & Application Observability | ServiceNow Cloud Observability (formerly LightStep) |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 134 | 20 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 7.7 | 9.0 |
| Quality of support | 8.9 | 9.7 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 66.923077 | 73.684211 |
| Small Business | 23.4% | 20.0% |
| Mid-Market | 29.8% | 35.0% |
| Enterprise | 46.8% | 45.0% |
| Total page views | 1,268 | 59 |
| Total LLM citations | 2,414 | 238 |
NETSCOUT Network & Application Observability
NETSCOUT’s Network & Application Observability solution is engineered for IT practitioners who need deep, real-time visibility into complex hybrid environments. Whether you're managing a sprawling data center, a multi-cloud deployment, 5G deployment, or a remote workforce, this solution delivers the actionable intelligence required to maintain performance, availability, and user experience across every layer of your infrastructure. At its core, NETSCOUT leverages Deep Packet Inspection (DPI) to convert raw network traffic into smart data.
- Monitoring
- Performance
- Issue Detection
- Reliability
- Ease of Use
- Troubleshooting
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.