G2 Vendor Directory

Amex GBT Neo vs. Zoho Expense

A side-by-side comparison based on G2 review data.

MetricAmex GBT Neo

by American Express Global Business Travel

Zoho Expense

by Zoho

Overall rating3.34.5
Review count141,590
Ease of use7.99.0
Ease of setup7.38.8
Quality of support7.98.8
Meets requirements7.49.0
NPS-21.42857168.519716
Small Business7.1%82.3%
Mid-Market28.6%14.7%
Enterprise64.3%3.0%
Total page views1603,442
Total LLM citations1,17724,892

Amex GBT Neo

Amex GBT Neo is a flexible, end-to-end travel and expense platform designed for organizations with layered policies and workflows. When a trip is booked, it flows automatically into Neo Expense without adding administrative overhead for travelers and finance teams. Neo™ is designed to be molded around what the organization needs – from approval workflows to entity-specific policy rules – so the platform adapts to you, not the other way around. Additionally, the duty of care tool gives travel managers visibility over how travelers are supported – before, during, and after a trip.

Pros

    Zoho Expense

    Zoho Expense is an AI-native travel and expense management platform that brings business travel, expenses, and corporate cards together in one system. It helps finance teams, travel managers and organizations manage employee spending with greater visibility and control, from planning and booking a business trip to capturing expenses, enforcing policies, approving reports, reconciling transactions, and reimbursing employees. Zoho Expense is built for organizations that have outgrown spreadsheets, disconnected travel and expense tools, and manual expense processes.

    Pros

    • Ease of Use
    • Expense Tracking
    • Simple
    • Expense Management
    • Intuitive
    • Mobile App