G2 Vendor Directory

Amex GBT Neo vs. Payhawk

A side-by-side comparison based on G2 review data.

MetricAmex GBT Neo

by American Express Global Business Travel

Payhawk

by Payhawk

Overall rating3.34.5
Review count14942
Ease of use7.99.3
Ease of setup7.38.9
Quality of support7.99.3
Meets requirements7.49.0
NPS-21.42857172.406417
Small Business7.1%30.6%
Mid-Market28.6%60.1%
Enterprise64.3%9.3%
Total page views1601,831
Total LLM citations1,17718,545

Amex GBT Neo

Amex GBT Neo is a flexible, end-to-end travel and expense platform designed for organizations with layered policies and workflows. When a trip is booked, it flows automatically into Neo Expense without adding administrative overhead for travelers and finance teams. Neo™ is designed to be molded around what the organization needs – from approval workflows to entity-specific policy rules – so the platform adapts to you, not the other way around. Additionally, the duty of care tool gives travel managers visibility over how travelers are supported – before, during, and after a trip.

Pros

    Payhawk

    Payhawk is an AI-native spend management platform that unifies corporate cards, expense management, accounts payable automation, procurement, and business travel in one place. Finance teams get full control, automation, and visibility, while employees enjoy a seamless spending experience. Every payment follows your policies, budgets, and approval flows. Payhawk's MCP connects the platform to the AI assistant your team already uses, such as Claude. It reads and acts, running finance jobs like month-end close end to end through Playbooks.

    Pros

    • Ease of Use
    • Expense Management
    • Customer Support
    • Time-saving
    • Efficiency
    • Intuitive