G2 Vendor Directory

Amex GBT Neo vs. Lanes & Planes

A side-by-side comparison based on G2 review data.

MetricAmex GBT Neo

by American Express Global Business Travel

Lanes & Planes

by Lanes & Planes

Overall rating3.34.5
Review count14304
Ease of use7.98.7
Ease of setup7.38.9
Quality of support7.99.5
Meets requirements7.48.9
NPS-21.42857171.621622
Small Business7.1%20.8%
Mid-Market28.6%69.6%
Enterprise64.3%9.6%
Total page views1601,122
Total LLM citations1,1771,332

Amex GBT Neo

Amex GBT Neo is a flexible, end-to-end travel and expense platform designed for organizations with layered policies and workflows. When a trip is booked, it flows automatically into Neo Expense without adding administrative overhead for travelers and finance teams. Neo™ is designed to be molded around what the organization needs – from approval workflows to entity-specific policy rules – so the platform adapts to you, not the other way around. Additionally, the duty of care tool gives travel managers visibility over how travelers are supported – before, during, and after a trip.

Pros

    Lanes & Planes

    Lanes & Planes is an end-to-end-platform that digitally maps the entire process from business travel booking to invoicing and analysis (available as Android & iOS app). Unlike different solutions which require using several tools for booking, receipt management, and accounting, Lanes & Planes provide a unified solution that covers all touchpoints in one place.

    Pros

    • Easy Booking
    • Customer Support
    • Ease of Use
    • Helpful
    • Experience
    • Ease of Understanding