G2 Vendor Directory

Amex GBT Neo vs. Happay

A side-by-side comparison based on G2 review data.

MetricAmex GBT Neo

by American Express Global Business Travel

Happay

by Happay

Overall rating3.34.5
Review count14432
Ease of use7.99.2
Ease of setup7.39.0
Quality of support7.99.0
Meets requirements7.49.1
NPS-21.42857170.04717
Small Business7.1%12.9%
Mid-Market28.6%38.8%
Enterprise64.3%48.4%
Total page views160623
Total LLM citations1,1771,972

Amex GBT Neo

Amex GBT Neo is a flexible, end-to-end travel and expense platform designed for organizations with layered policies and workflows. When a trip is booked, it flows automatically into Neo Expense without adding administrative overhead for travelers and finance teams. Neo™ is designed to be molded around what the organization needs – from approval workflows to entity-specific policy rules – so the platform adapts to you, not the other way around. Additionally, the duty of care tool gives travel managers visibility over how travelers are supported – before, during, and after a trip.

Pros

    Happay

    Happay is an AI-powered Travel and Expense Management platform trusted by 8,000+ businesses across 30+ countries and 40+ industries for over 12 years. It unifies corporate travel bookings, expense tracking, reimbursements, and compliance on one integrated web and mobile platform. For travel, Happay offers a powerful Self-Booking Tool with live flight and hotel inventory, a built-in Policy Engine for real-time compliance, multi-level approval workflows, a GST Engine to maximize input tax credits, and analytics dashboards that deliver 100 % visibility and cost control.

    Pros

    • Ease of Use
    • Intuitive
    • Simple
    • Experience
    • Efficiency
    • Customer Support