N-able Take Control vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | N-able Take Control | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 150 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 68.115942 | 75.644917 |
| Small Business | 70.7% | 18.0% |
| Mid-Market | 23.3% | 60.9% |
| Enterprise | 6.0% | 21.1% |
| Total page views | 234 | 3,143 |
| Total LLM citations | 1,271 | 28,238 |
N-able Take Control
N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys,
- Ease of Use
- Remote Control
- Easy Setup
- Remote Access
- Remote Support
- Reliability
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface