N-able MSP Manager vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | N-able MSP Manager | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 34 | 2,010 |
| Ease of use | 8.3 | 8.8 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 7.8 | 8.8 |
| Meets requirements | 7.9 | 9.1 |
| NPS | 3.030303 | 65.143464 |
| Small Business | 67.6% | 6.0% |
| Mid-Market | 23.5% | 21.9% |
| Enterprise | 8.8% | 72.1% |
| Total page views | 92 | 8,309 |
| Total LLM citations | 350 | 29,556 |
N-able MSP Manager
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket.
- Easy Access
- Setup Ease
- Ease of Use
- Automation
- Navigation Ease
- Easy Navigation
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations