N-able MSP Manager vs. Halp
A side-by-side comparison based on G2 review data.
| Metric | N-able MSP Manager | Halp |
|---|---|---|
| Overall rating | 3.7 | 4.7 |
| Review count | 34 | 49 |
| Ease of use | 8.3 | 9.5 |
| Ease of setup | 7.8 | 9.4 |
| Quality of support | 7.8 | 9.7 |
| Meets requirements | 7.9 | 9.3 |
| NPS | 3.030303 | 77.55102 |
| Small Business | 67.6% | 12.5% |
| Mid-Market | 23.5% | 83.3% |
| Enterprise | 8.8% | 4.2% |
| Total page views | 92 | 36 |
| Total LLM citations | 350 | 40 |
N-able MSP Manager
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket.
- Easy Access
- Setup Ease
- Ease of Use
- Automation
- Navigation Ease
- Easy Navigation
Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.