N-able MSP Manager vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | N-able MSP Manager | Freshservice |
|---|---|---|
| Overall rating | 3.7 | 4.6 |
| Review count | 34 | 1,366 |
| Ease of use | 8.3 | 9.3 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 7.8 | 9.1 |
| Meets requirements | 7.9 | 9.0 |
| NPS | 3.030303 | 75.644917 |
| Small Business | 67.6% | 18.0% |
| Mid-Market | 23.5% | 60.9% |
| Enterprise | 8.8% | 21.1% |
| Total page views | 92 | 3,143 |
| Total LLM citations | 350 | 28,238 |
N-able MSP Manager
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket.
- Easy Access
- Setup Ease
- Ease of Use
- Automation
- Navigation Ease
- Easy Navigation
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface