Motadata ServiceOps vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Motadata ServiceOps | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 47 | 1,366 |
| Ease of use | 9.4 | 9.3 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 73.333333 | 75.644917 |
| Small Business | 12.8% | 18.0% |
| Mid-Market | 63.8% | 60.9% |
| Enterprise | 23.4% | 21.1% |
| Total page views | 644 | 3,143 |
| Total LLM citations | 212 | 28,238 |
Motadata ServiceOps
Motadata ServiceOps is an AI-enabled, ITIL-aligned IT Service Management platform that helps organizations improve service delivery across people, processes, and technology. Built on DFIT (Deep Learning Framework for IT Operations), it brings IT service management, asset management, and patch management together in one unified suite, removing the need for third-party tools.
- Tracking
- Asset Management
- Tracking Changes
- Ease of Use
- Monitoring
- Simple
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface