monday service vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | monday service | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 273 | 2,010 |
| Ease of use | 8.9 | 8.8 |
| Ease of setup | 8.8 | 8.4 |
| Quality of support | 8.5 | 8.8 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 59.848485 | 65.143464 |
| Small Business | 35.9% | 6.0% |
| Mid-Market | 52.0% | 21.9% |
| Enterprise | 12.1% | 72.1% |
| Total page views | 2,429 | 8,309 |
| Total LLM citations | 5,633 | 29,556 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations