monday service vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | monday service | Helpdesk 365 |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 273 | 258 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 8.8 | 9.3 |
| Quality of support | 8.5 | 9.8 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 59.848485 | 85.214008 |
| Small Business | 35.9% | 14.3% |
| Mid-Market | 52.0% | 73.2% |
| Enterprise | 12.1% | 12.5% |
| Total page views | 2,429 | 1,405 |
| Total LLM citations | 5,633 | 2,418 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive