monday service vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | monday service | Freshservice |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 273 | 1,366 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.8 | 9.0 |
| Quality of support | 8.5 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 59.848485 | 75.644917 |
| Small Business | 35.9% | 18.0% |
| Mid-Market | 52.0% | 60.9% |
| Enterprise | 12.1% | 21.1% |
| Total page views | 2,429 | 3,143 |
| Total LLM citations | 5,633 | 28,238 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface