monday service vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | monday service | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.4 | 3.7 |
| Review count | 273 | 301 |
| Ease of use | 8.9 | 7.6 |
| Ease of setup | 8.8 | 7.5 |
| Quality of support | 8.5 | 7.8 |
| Meets requirements | 8.8 | 8.3 |
| NPS | 59.848485 | 10.452962 |
| Small Business | 35.9% | 4.7% |
| Mid-Market | 52.0% | 20.3% |
| Enterprise | 12.1% | 75.0% |
| Total page views | 2,429 | 548 |
| Total LLM citations | 5,633 | 5,396 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management