Mint Service Desk vs. Salesforce IT Service
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | Salesforce IT Service |
|---|---|---|
| Overall rating | 4.8 | 4.2 |
| Review count | 17 | 228 |
| Ease of use | 8.9 | 8.5 |
| Ease of setup | 9.3 | 8.0 |
| Quality of support | 9.7 | 8.1 |
| Meets requirements | 9.4 | 8.1 |
| NPS | 93.333333 | 40.223464 |
| Small Business | 52.9% | 31.6% |
| Mid-Market | 35.3% | 40.4% |
| Enterprise | 11.8% | 28.1% |
| Total page views | 215 | 835 |
| Total LLM citations | 160 | 0 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
Salesforce IT Service
Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity.