Mint Service Desk vs. Milvus TI
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | Milvus TI |
|---|---|---|
| Overall rating | 4.8 | 4.8 |
| Review count | 17 | 132 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 9.3 | 9.2 |
| Quality of support | 9.7 | 9.3 |
| Meets requirements | 9.4 | 9.5 |
| NPS | 93.333333 | 92.424242 |
| Small Business | 52.9% | 44.7% |
| Mid-Market | 35.3% | 42.4% |
| Enterprise | 11.8% | 12.9% |
| Total page views | 215 | 1,093 |
| Total LLM citations | 160 | 319 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
Milvus TI
O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento.
- Asset Management
- Efficiency
- Ticket Management
- Automation
- Ticketing System
- Tracking Ease