Mint Service Desk vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | Helpdesk 365 |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 17 | 258 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 9.3 | 9.3 |
| Quality of support | 9.7 | 9.8 |
| Meets requirements | 9.4 | 9.3 |
| NPS | 93.333333 | 85.214008 |
| Small Business | 52.9% | 14.3% |
| Mid-Market | 35.3% | 73.2% |
| Enterprise | 11.8% | 12.5% |
| Total page views | 215 | 1,405 |
| Total LLM citations | 160 | 2,418 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive