Mint Service Desk vs. Halp
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | Halp |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 17 | 49 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 9.3 | 9.4 |
| Quality of support | 9.7 | 9.7 |
| Meets requirements | 9.4 | 9.3 |
| NPS | 93.333333 | 77.55102 |
| Small Business | 52.9% | 12.5% |
| Mid-Market | 35.3% | 83.3% |
| Enterprise | 11.8% | 4.2% |
| Total page views | 215 | 36 |
| Total LLM citations | 160 | 40 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.