Mint Service Desk vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | Freshservice |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 17 | 1,366 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 9.7 | 9.1 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 93.333333 | 75.644917 |
| Small Business | 52.9% | 18.0% |
| Mid-Market | 35.3% | 60.9% |
| Enterprise | 11.8% | 21.1% |
| Total page views | 215 | 3,143 |
| Total LLM citations | 160 | 28,238 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface