Mint Service Desk vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.8 | 3.7 |
| Review count | 17 | 301 |
| Ease of use | 8.9 | 7.6 |
| Ease of setup | 9.3 | 7.5 |
| Quality of support | 9.7 | 7.8 |
| Meets requirements | 9.4 | 8.3 |
| NPS | 93.333333 | 10.452962 |
| Small Business | 52.9% | 4.7% |
| Mid-Market | 35.3% | 20.3% |
| Enterprise | 11.8% | 75.0% |
| Total page views | 215 | 548 |
| Total LLM citations | 160 | 5,396 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management