Microsoft 365 vs. Trengo
A side-by-side comparison based on G2 review data.
| Metric | Microsoft 365 | Trengo |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 5,875 | 246 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 9.0 | 8.4 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 9.4 | 8.4 |
| NPS | 74.635464 | 55.327869 |
| Small Business | 34.6% | 72.8% |
| Mid-Market | 35.1% | 25.2% |
| Enterprise | 30.3% | 2.0% |
| Total page views | 5,274 | 296 |
| Total LLM citations | 42,284 | 8,955 |
Microsoft 365
Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in the cloud. Microsoft 365 is a cloud-based suite of software tools designed to help you do more—with best-in-class communication, design, and data management apps, intelligent cloud services, and advanced security.
- Ease of Use
- Team Collaboration
- Features
- Integrations
- Seamless Integration
- Collaboration
Trengo
Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo.
- Ease of Use
- Helpful
- Customer Support
- Features
- Communication
- Easy Setup