Microsoft 365 vs. Help Scout
A side-by-side comparison based on G2 review data.
| Metric | Microsoft 365 | Help Scout |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 5,875 | 431 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 9.0 | 9.3 |
| Quality of support | 8.7 | 9.2 |
| Meets requirements | 9.4 | 8.9 |
| NPS | 74.635464 | 60.238095 |
| Small Business | 34.6% | 61.2% |
| Mid-Market | 35.1% | 34.0% |
| Enterprise | 30.3% | 4.7% |
| Total page views | 5,274 | 1,502 |
| Total LLM citations | 42,284 | 26,163 |
Microsoft 365
Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in the cloud. Microsoft 365 is a cloud-based suite of software tools designed to help you do more—with best-in-class communication, design, and data management apps, intelligent cloud services, and advanced security.
- Ease of Use
- Team Collaboration
- Features
- Integrations
- Seamless Integration
- Collaboration
Help Scout
Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity.
- Ease of Use
- Helpful
- Features
- Customer Support
- Knowledge Base
- Integrations