Microsoft Text Analytics API vs. InMoment Experience Improvement (XI) Platform
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Text Analytics API | InMoment Experience Improvement (XI) Platform |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 14 | 319 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 8.0 | 9.1 |
| Meets requirements | 8.2 | 9.1 |
| NPS | 50 | 86.942675 |
| Small Business | 57.1% | 47.8% |
| Mid-Market | 21.4% | 39.2% |
| Enterprise | 21.4% | 13.0% |
| Total page views | 76 | 490 |
| Total LLM citations | 14 | 3,432 |
Microsoft Text Analytics API
Microsoft Text Analytics API is a suite of text analytics services that offer APIs for sentiment analysis, key phrase extraction and topic detection for English text, as well as language detection for 120 languages.
InMoment Experience Improvement (XI) Platform
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos.