Microsoft Clarity vs. Userback
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Clarity | Userback |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 55 | 291 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 9.6 | 9.4 |
| Quality of support | 8.2 | 9.5 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 72.727273 | 83.745583 |
| Small Business | 64.8% | 88.8% |
| Mid-Market | 25.9% | 8.2% |
| Enterprise | 9.3% | 3.0% |
| Total page views | 1,058 | 541 |
| Total LLM citations | 7,453 | 3,520 |
Microsoft Clarity
Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy, and you'll start getting data in minutes. With advanced heatmaps, session recordings, and powerful user insights you will be able to get a deep understanding of user behavior on your website or mobile app. Experience a game-changing addition of Copilot in Microsoft Clarity. This cutting-edge artificial intelligence feature generates key session takeaways in natural language, saving you time and boosting productivity.
- Recording
- Session Recordings
- Insights
- Ease of Use
- User Behavior Tracking
- Usability
Userback
Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.
- Ease of Use
- Feedback Management
- Setup Ease
- Features
- Simple
- Easy Setup