G2 Vendor Directory

Microsoft Clarity vs. Userback

A side-by-side comparison based on G2 review data.

MetricMicrosoft Clarity

by Microsoft

Userback

by Userback

Overall rating4.54.7
Review count55291
Ease of use9.39.4
Ease of setup9.69.4
Quality of support8.29.5
Meets requirements9.09.2
NPS72.72727383.745583
Small Business64.8%88.8%
Mid-Market25.9%8.2%
Enterprise9.3%3.0%
Total page views1,058541
Total LLM citations7,4533,520

Microsoft Clarity

Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy, and you'll start getting data in minutes. With advanced heatmaps, session recordings, and powerful user insights you will be able to get a deep understanding of user behavior on your website or mobile app. Experience a game-changing addition of Copilot in Microsoft Clarity. This cutting-edge artificial intelligence feature generates key session takeaways in natural language, saving you time and boosting productivity.

Pros

  • Recording
  • Session Recordings
  • Insights
  • Ease of Use
  • User Behavior Tracking
  • Usability

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.

Pros

  • Ease of Use
  • Feedback Management
  • Setup Ease
  • Features
  • Simple
  • Easy Setup