G2 Vendor Directory

Microsoft Clarity vs. Smartlook

A side-by-side comparison based on G2 review data.

MetricMicrosoft Clarity

by Microsoft

Smartlook

by Cisco

Overall rating4.54.6
Review count55874
Ease of use9.39.1
Ease of setup9.69.2
Quality of support8.29.0
Meets requirements9.09.0
NPS72.72727374.79092
Small Business64.8%85.3%
Mid-Market25.9%12.3%
Enterprise9.3%2.4%
Total page views1,058428
Total LLM citations7,4535,472

Microsoft Clarity

Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy, and you'll start getting data in minutes. With advanced heatmaps, session recordings, and powerful user insights you will be able to get a deep understanding of user behavior on your website or mobile app. Experience a game-changing addition of Copilot in Microsoft Clarity. This cutting-edge artificial intelligence feature generates key session takeaways in natural language, saving you time and boosting productivity.

Pros

  • Recording
  • Session Recordings
  • Insights
  • Ease of Use
  • User Behavior Tracking
  • Usability

Smartlook

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text.

Pros

  • Insights
  • Ease of Use
  • Analytics
  • User Interface
  • Free Usage
  • Value