G2 Vendor Directory

Microsoft Clarity vs. Glassbox

A side-by-side comparison based on G2 review data.

MetricMicrosoft Clarity

by Microsoft

Glassbox

by Glassbox

Overall rating4.54.9
Review count55809
Ease of use9.39.8
Ease of setup9.69.8
Quality of support8.29.8
Meets requirements9.09.8
NPS72.72727393.020305
Small Business64.8%5.3%
Mid-Market25.9%17.6%
Enterprise9.3%77.1%
Total page views1,0581,577
Total LLM citations7,4538,987

Microsoft Clarity

Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy, and you'll start getting data in minutes. With advanced heatmaps, session recordings, and powerful user insights you will be able to get a deep understanding of user behavior on your website or mobile app. Experience a game-changing addition of Copilot in Microsoft Clarity. This cutting-edge artificial intelligence feature generates key session takeaways in natural language, saving you time and boosting productivity.

Pros

  • Recording
  • Session Recordings
  • Insights
  • Ease of Use
  • User Behavior Tracking
  • Usability

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action.

Pros

  • Ease of Use
  • Session Replay
  • Insights
  • Helpful
  • Customer Understanding
  • Features