Microsoft Dynamics 365 Connector vs. Zendesk - Custom Data Actions
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Dynamics 365 Connector | Zendesk - Custom Data Actions |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 24 | 13 |
| Ease of use | 8.7 | 9.4 |
| Ease of setup | 8.6 | 9.8 |
| Quality of support | 8.6 | 9.4 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 41.666667 | 76.923077 |
| Small Business | 37.5% | 15.4% |
| Mid-Market | 29.2% | 69.2% |
| Enterprise | 33.3% | 15.4% |
| Total page views | 25 | 69 |
| Total LLM citations | 43 | 23 |
Microsoft Dynamics 365 Connector
The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent.
Zendesk - Custom Data Actions
Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.