Microsoft Copilot vs. Level AI
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Copilot | Level AI |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 442 | 222 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 9.4 | 9.0 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 56.451613 | 75.700935 |
| Small Business | 34.9% | 10.5% |
| Mid-Market | 30.9% | 56.4% |
| Enterprise | 34.2% | 33.2% |
| Total page views | 829 | 1,538 |
| Total LLM citations | 513 | 7,032 |
Microsoft Copilot
Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time.
Level AI
Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.
- Ease of Use
- Helpful
- Efficiency
- Accuracy
- User Interface
- Insights