G2 Vendor Directory

Micro Focus Service Manager (formerly HP Service Manager) vs. YSoft SAFEQ

A side-by-side comparison based on G2 review data.

MetricMicro Focus Service Manager (formerly HP Service Manager)

by OpenText

YSoft SAFEQ

by Y Soft

Overall rating4.03.9
Review count2116
Ease of use8.68.2
Ease of setup6.27.1
Quality of support8.17.8
Meets requirements7.58.2
NPS14.28571430.769231
Small Business15.0%12.5%
Mid-Market35.0%31.3%
Enterprise50.0%56.3%
Total page views83237
Total LLM citations181,272

Micro Focus Service Manager (formerly HP Service Manager)

HP Service Anywhere and Service Manager service desk software handle change and incident management.

Pros

    YSoft SAFEQ

    YSoft SAFEQ reduces overall print services infrastructure and operating costs, increases document security, and improves workflow productivity. Highlights include user authentication, pull-printing, comprehensive reporting, automated scan workflows with optical character recognition, mobile printing and rules-based printing. YSoft SAFEQ is offered as software suites or individual modules ensuring customers pay only for what is needed with the ability to add features in the future. Started in 2000, Y Soft has offices in more than 15 countries and prides itself on outstanding, local support.

    Pros