G2 Vendor Directory

Micro Focus Service Manager (formerly HP Service Manager) vs. Tungsten Equitrac

A side-by-side comparison based on G2 review data.

MetricMicro Focus Service Manager (formerly HP Service Manager)

by OpenText

Tungsten Equitrac

by Tungsten Automation

Overall rating4.04.2
Review count2116
Ease of use8.67.8
Ease of setup6.27.8
Quality of support8.19.1
Meets requirements7.59.0
NPS14.28571457.142857
Small Business15.0%50.0%
Mid-Market35.0%12.5%
Enterprise50.0%37.5%
Total page views83100
Total LLM citations1878

Micro Focus Service Manager (formerly HP Service Manager)

HP Service Anywhere and Service Manager service desk software handle change and incident management.

Pros

    Tungsten Equitrac

    Equitrac intelligent print management software makes printing work the way you want it to: Simply, securely and with maximum savings at every step. One click for any print job and any printer. No worries about print servers, compatible print drivers or whether the printer is ready.

    Pros