G2 Vendor Directory

Bird vs. Gupshup

A side-by-side comparison based on G2 review data.

MetricBird

by Bird

Gupshup

by Gupshup

Overall rating3.94.4
Review count7367
Ease of use8.49.0
Ease of setup8.39.0
Quality of support7.88.7
Meets requirements8.29.1
NPS39.13043566.666667
Small Business79.5%23.9%
Mid-Market16.4%46.3%
Enterprise4.1%29.9%
Total page views734932
Total LLM citations12,9028,649

Bird

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges.

Pros

  • User Interface
  • Intuitive
  • Ease of Use
  • Intuitive Interface
  • Customer Engagement
  • Engagement

Gupshup

Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Easy Integrations
  • Features
  • Staff Support