G2 Vendor Directory

Merren Customer Survey Platform vs. Matter

A side-by-side comparison based on G2 review data.

MetricMerren Customer Survey Platform

by Merren

Matter

by Matter

Overall rating4.84.7
Review count281,190
Ease of use9.79.5
Ease of setup9.59.5
Quality of support9.79.5
Meets requirements9.59.4
NPS10077.085088
Small Business64.3%49.3%
Mid-Market35.7%36.8%
Enterprise0.0%14.0%
Total page views27658
Total LLM citations574,861

Merren Customer Survey Platform

Merren is now an AI-Led Customer Research Platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale. Maya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster.

Pros

  • Feedback
  • Ease of Use
  • Time-saving
  • Survey Creation
  • Feature Development
  • User Interface

Matter

Bring employee recognition, rewards, surveys, and more directly into Slack or Microsoft Teams! šŸ’œ Trusted by 4,700+ companies, including Sephora, Petco, Shell, Bolt, Jiffy Lube, Siemens, Carrier, True Classic, Microsoft, Sotheby's, and many more! āœ… Free 14-Day Trial: Full access to all features, no credit card required āœ… 2-Minute Setup: Start building culture instantly āœ… Free Forever Plan: Keep core kudos recognition features at no cost Matter helps you build culture, boost engagement, and create happier teams, all where work happens.

Pros

  • Recognition
  • Appreciation
  • Peer Recognition
  • Employee Recognition
  • Helpful
  • Ease of Use