G2 Vendor Directory

Merren Customer Survey Platform vs. Jotform

A side-by-side comparison based on G2 review data.

MetricMerren Customer Survey Platform

by Merren

Jotform

by Jotform

Overall rating4.84.6
Review count285,792
Ease of use9.79.3
Ease of setup9.59.2
Quality of support9.78.9
Meets requirements9.59.3
NPS10078.793419
Small Business64.3%75.1%
Mid-Market35.7%21.0%
Enterprise0.0%3.9%
Total page views2714,937
Total LLM citations5755,800

Merren Customer Survey Platform

Merren is now an AI-Led Customer Research Platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale. Maya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster.

Pros

  • Feedback
  • Ease of Use
  • Time-saving
  • Survey Creation
  • Feature Development
  • User Interface

Jotform

Trusted by more than 35 million users worldwide, Jotform is an AI-powered online form builder designed to help individuals and organizations create, customize, and publish forms in minutes, from any device. With an intuitive drag-and-drop interface, Jotform makes it simple for anyone to build professional, mobile-responsive forms without writing a single line of code. As a fully no-code platform, Jotform empowers users to automate workflows, streamline data collection, and digitize processes.

Pros

  • Ease of Use
  • Simple
  • Ease of Creation
  • User-Friendly
  • Features
  • Form Creation