Mend vs. WaitWell
A side-by-side comparison based on G2 review data.
| Metric | Mend | WaitWell |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 135 | 104 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.2 | 9.0 |
| Quality of support | 9.6 | 9.5 |
| Meets requirements | 9.7 | 9.2 |
| NPS | 83.809524 | 83.168317 |
| Small Business | 52.6% | 50.5% |
| Mid-Market | 31.1% | 28.7% |
| Enterprise | 16.3% | 20.8% |
| Total page views | 11,843 | 771 |
| Total LLM citations | 2,532 | 2,099 |
Mend
Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers.
- Communication
- Telehealth Services
- Product Satisfaction
- Appointment Scheduling
- Communication Efficiency
- Patient Communication
WaitWell
WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers.
- Ease of Use
- Customer Support
- User-Friendly
- Easy Setup
- Positive Experiences
- Business Efficiency