Mend vs. Phreesia
A side-by-side comparison based on G2 review data.
| Metric | Mend | Phreesia |
|---|---|---|
| Overall rating | 4.7 | 4.0 |
| Review count | 135 | 46 |
| Ease of use | 9.5 | 8.2 |
| Ease of setup | 9.2 | 8.1 |
| Quality of support | 9.6 | 8.5 |
| Meets requirements | 9.7 | 8.1 |
| NPS | 83.809524 | 48.888889 |
| Small Business | 52.6% | 54.3% |
| Mid-Market | 31.1% | 39.1% |
| Enterprise | 16.3% | 6.5% |
| Total page views | 11,843 | 962 |
| Total LLM citations | 2,532 | 4,964 |
Mend
Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers.
- Communication
- Telehealth Services
- Product Satisfaction
- Appointment Scheduling
- Communication Efficiency
- Patient Communication
Phreesia
Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to.
- Ease of Use
- Time-saving
- Features
- Customer Support
- Efficiency Improvement
- Efficiency