Mend vs. Luma Health
A side-by-side comparison based on G2 review data.
| Metric | Mend | Luma Health |
|---|---|---|
| Overall rating | 4.7 | 4.8 |
| Review count | 135 | 84 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 9.2 | 9.1 |
| Quality of support | 9.6 | 9.6 |
| Meets requirements | 9.7 | 9.6 |
| NPS | 83.809524 | 88.888889 |
| Small Business | 52.6% | 38.1% |
| Mid-Market | 31.1% | 56.0% |
| Enterprise | 16.3% | 6.0% |
| Total page views | 11,843 | 568 |
| Total LLM citations | 2,532 | 5,924 |
Mend
Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers.
- Communication
- Telehealth Services
- Product Satisfaction
- Appointment Scheduling
- Communication Efficiency
- Patient Communication
Luma Health
Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.
- Ease of Use
- Texting Feature
- Texting Communication
- Messaging Management
- Customer Communication
- Patient Communication