Medallia Digital Experience Analytics (DXA) vs. Crazy Egg
A side-by-side comparison based on G2 review data.
| Metric | Medallia Digital Experience Analytics (DXA) | Crazy Egg |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 36 | 128 |
| Ease of use | 8.2 | 8.9 |
| Ease of setup | 8.1 | 8.8 |
| Quality of support | 8.8 | 8.1 |
| Meets requirements | 8.1 | 8.6 |
| NPS | 55.882353 | 49.6 |
| Small Business | 13.9% | 43.2% |
| Mid-Market | 36.1% | 44.0% |
| Enterprise | 50.0% | 12.8% |
| Total page views | 267 | 638 |
| Total LLM citations | 664 | 5,996 |
Medallia Digital Experience Analytics (DXA)
Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all? Go beyond feedback and exceed customers expectations with Medallia Digital Experience Analytics (DXA). Medallia DXA contextualizes every piece of feedback with relevant behavioral insights, so teams can take action on what customers say and what they do, driving organization-wide impact.
- Platform Quality
- Filtering Options
- Session Replay
- User Journey
- User Behavior Tracking
- Communication
Crazy Egg
Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience.
- Ease of Use
- Heatmaps
- Easy Setup
- Insights
- Intuitive
- Customer Support