Medallia Customer Experience vs. SentiSum

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey.

SentiSum is a CX intelligence software for support, product and operations leaders who are tired of finding out about problems after customers leave. Kyo, our AI engine, reads 100% of your tickets, chats, calls, reviews, surveys and bot transcripts. No sampling. No manual tagging. No taxonomy to build before you start. It learns your business from 6 to 12 months of your historic data during onboarding. What you get: - Root cause for every contact driver, ranked by dollar impact and drillable to the source ticket.