G2 Vendor Directory

Medallia Customer Experience vs. Liftify

A side-by-side comparison based on G2 review data.

MetricMedallia Customer Experience

by Medallia

Liftify

by Liftify

Overall rating4.55.0
Review count212162
Ease of use8.89.8
Ease of setup7.89.9
Quality of support8.810.0
Meets requirements8.99.9
NPS69.85645999.382716
Small Business9.6%60.0%
Mid-Market21.7%33.8%
Enterprise68.7%6.3%
Total page views1,7031,271
Total LLM citations21,3372,137

Medallia Customer Experience

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey.

Pros

  • Feedback Management
  • Helpful
  • Ease of Use
  • Customer Support
  • Insights Generation
  • Customer Feedback

Liftify

More reviews. Better visibility. Be the name they call first. Liftify is the reputation platform for home services. Your customer decides before they ever call you. They search, they read reviews, they see what AI answers say about you, and they pick the company they believe will show up and do it right. Most of the trust you earn on the job never reaches that moment. Liftify closes that gap. We get you more reviews, from more completed jobs, at every location, month after month.

Pros

  • Customer Support
  • Ease of Use
  • Review Increase
  • Helpful
  • Effective
  • Easy Integrations