Medallia Agile Research vs. UserTesting
A side-by-side comparison based on G2 review data.
| Metric | Medallia Agile Research | UserTesting |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 65 | 794 |
| Ease of use | 9.1 | 8.7 |
| Ease of setup | 8.6 | 8.8 |
| Quality of support | 9.1 | 9.1 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 57.8125 | 64.130435 |
| Small Business | 38.5% | 21.2% |
| Mid-Market | 43.1% | 37.5% |
| Enterprise | 18.5% | 41.2% |
| Total page views | 105 | 2,435 |
| Total LLM citations | 189 | 25,139 |
Medallia Agile Research
Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process