Medallia Agile Research vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Medallia Agile Research | LiveAgent |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 65 | 1,538 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 8.6 | 8.9 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 57.8125 | 69.277515 |
| Small Business | 38.5% | 66.6% |
| Mid-Market | 43.1% | 23.5% |
| Enterprise | 18.5% | 9.9% |
| Total page views | 105 | 1,682 |
| Total LLM citations | 189 | 13,109 |
Medallia Agile Research
Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple