Medallia Agent Connect vs. Survicate
A side-by-side comparison based on G2 review data.
| Metric | Medallia Agent Connect | Survicate |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 276 | 215 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 9.2 | 9.2 |
| Quality of support | 9.4 | 9.5 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 75.471698 | 79.802956 |
| Small Business | 38.4% | 45.5% |
| Mid-Market | 54.3% | 40.8% |
| Enterprise | 7.2% | 13.7% |
| Total page views | 239 | 759 |
| Total LLM citations | 375 | 5,852 |
Medallia Agent Connect
Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing.
Survicate
Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 45+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further.
- Ease of Use
- Survey Management
- Customer Support
- Easy Integrations
- Integrations
- Customer Feedback