Medallia Agent Connect vs. SentiSum
A side-by-side comparison based on G2 review data.
| Metric | Medallia Agent Connect | SentiSum |
|---|---|---|
| Overall rating | 4.6 | 4.8 |
| Review count | 276 | 14 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 9.2 | 9.3 |
| Quality of support | 9.4 | 10.0 |
| Meets requirements | 9.2 | 9.5 |
| NPS | 75.471698 | 84.615385 |
| Small Business | 38.4% | 50.0% |
| Mid-Market | 54.3% | 28.6% |
| Enterprise | 7.2% | 21.4% |
| Total page views | 239 | 187 |
| Total LLM citations | 375 | 1,252 |
Medallia Agent Connect
Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing.
SentiSum
SentiSum is a CX intelligence software for support, product and operations leaders who are tired of finding out about problems after customers leave. Kyo, our AI engine, reads 100% of your tickets, chats, calls, reviews, surveys and bot transcripts. No sampling. No manual tagging. No taxonomy to build before you start. It learns your business from 6 to 12 months of your historic data during onboarding. What you get: - Root cause for every contact driver, ranked by dollar impact and drillable to the source ticket.