MCUBE Cloud Contact Center Solutions vs. Lumen Contact Center
A side-by-side comparison based on G2 review data.
| Metric | MCUBE Cloud Contact Center Solutions | Lumen Contact Center |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 24 | 13 |
| Ease of use | 9.4 | 9.2 |
| Ease of setup | 9.3 | 7.9 |
| Quality of support | 9.5 | 8.6 |
| Meets requirements | 9.3 | 8.3 |
| NPS | 78.26087 | 46.153846 |
| Small Business | 52.2% | 38.5% |
| Mid-Market | 43.5% | 38.5% |
| Enterprise | 4.3% | 23.1% |
| Total page views | 603 | 46 |
| Total LLM citations | 128 | 106 |
MCUBE Cloud Contact Center Solutions
MCUBE is a leading cloud telephony and AI-powered communication platform designed to help businesses streamline customer engagement, enhance support efficiency, and scale operations effortlessly. By integrating voice bots, IVR systems, auto-dialers, and AI-driven call analytics, MCUBE empowers organizations to manage all customer interactions from a single platform. Our solution is trusted by companies across industries to: Automate routine calls and inquiries with intelligent voice bots. Improve customer support response times through seamless cloud telephony integration.
- CRM Integration
- Ease of Use
- Helpful
- Call Quality
- Real-time Monitoring
- Efficiency
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful