G2 Vendor Directory

MCUBE Cloud Contact Center Solutions vs. Broadvoice

A side-by-side comparison based on G2 review data.

MetricMCUBE Cloud Contact Center Solutions

by MCUBE

Broadvoice

by Broadvoice

Overall rating4.74.5
Review count2464
Ease of use9.49.4
Ease of setup9.39.2
Quality of support9.59.2
Meets requirements9.39.2
NPS78.2608773.015873
Small Business52.2%59.4%
Mid-Market43.5%26.6%
Enterprise4.3%14.1%
Total page views603230
Total LLM citations128796

MCUBE Cloud Contact Center Solutions

MCUBE is a leading cloud telephony and AI-powered communication platform designed to help businesses streamline customer engagement, enhance support efficiency, and scale operations effortlessly. By integrating voice bots, IVR systems, auto-dialers, and AI-driven call analytics, MCUBE empowers organizations to manage all customer interactions from a single platform. Our solution is trusted by companies across industries to: Automate routine calls and inquiries with intelligent voice bots. Improve customer support response times through seamless cloud telephony integration.

Pros

  • CRM Integration
  • Ease of Use
  • Helpful
  • Call Quality
  • Real-time Monitoring
  • Efficiency

Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • VoIP Services
  • Customer Service
  • Accessibility