G2 Vendor Directory

Matrix42 FastViewer vs. Syncro

A side-by-side comparison based on G2 review data.

MetricMatrix42 FastViewer

by Matrix42

Syncro

by Syncro Technologies Inc.

Overall rating4.34.5
Review count84564
Ease of use8.99.0
Ease of setup8.48.9
Quality of support9.08.7
Meets requirements9.08.9
NPS49.36708967.49556
Small Business50.0%89.0%
Mid-Market41.7%10.0%
Enterprise8.3%1.0%
Total page views843,336
Total LLM citations25814,162

Matrix42 FastViewer

Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance.

Pros

  • Ease of Use
  • Remote Work
  • Security
  • Video Conferencing
  • Video Quality
  • Reliability

Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console.

Pros

  • Ease of Use
  • Features
  • Easy Setup
  • Integrations
  • Automation
  • Customer Support