G2 Vendor Directory

Matrix42 FastViewer vs. LogMeIn Resolve

A side-by-side comparison based on G2 review data.

MetricMatrix42 FastViewer

by Matrix42

LogMeIn Resolve

by GoTo

Overall rating4.34.3
Review count84474
Ease of use8.99.1
Ease of setup8.49.0
Quality of support9.08.9
Meets requirements9.09.1
NPS49.36708955.201699
Small Business50.0%35.5%
Mid-Market41.7%43.1%
Enterprise8.3%21.4%
Total page views841,211
Total LLM citations2585,616

Matrix42 FastViewer

Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance.

Pros

  • Ease of Use
  • Remote Work
  • Security
  • Video Conferencing
  • Video Quality
  • Reliability

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.

Pros

  • Ease of Use
  • Remote Control
  • Remote Access
  • Remote Support
  • Customer Support
  • Features